Client Resources

As an existing client, you have access to a number of helpful resources including balance checking, submitting documentation and more.
Check My Balance
Prepayment Guidelines
Request a Servicing Action
Servicing Contacts
Change Auto Payment Account
Submit Evidence of Insurance
Submitting Financial Statements
Check My Balance

How to check your loan balance

You may review your loan balance at any time by referring to the amortization schedule which was provided in your loan package. It includes a full breakdown of your monthly loan payments during the life of the loan.

If you still need assistance with your loan balance or any other documentation needs, please contact Joe O’Garro.

Request a Servicing Action

How to request a service action

If you have any questions about your existing 504 loan or are seeking to modify the loan in any way (ex. remove/replace guarantor, change ownership, release/substitute collateral, etc.) please contact Joe O'Garro or Bridget Carney.

If you are looking to refinance your existing 504 or would like additional 504 financing for cash out, additions, new commercial real estate or equipment, please contact a loan officer.

Prepayment Guidelines

How can I prepay?

If you would like to make prepayments on an outstanding loan, please contact us in writing via email, fax, letter, or by phone. On Page 5 of your loan authorization, the process is laid out as follows:

“If Borrower prepays during the first half of the stated term, there will be a prepayment premium, calculated by applying a declining percentage of the Debenture interest rate to the out standing principal balance of the Note. A schedule of the dollar amount of the premium will be provided after the sale of the Debenture.

The Borrower may prepay the Note or Lease in full. Partial prepayment is not allowed. Borrower must pay the sum of:

  • all principal and interest payments, servicing-agent fees, and SBA guarantee fees up to and including the date of the next semi-annual debenture payment date;
  • all CDC servicing fees that accrue before Borrower prepays;
  • all late fees incurred before Borrower prepays;
  • all expenses incurred by CDC for which Borrower is responsible;
  • the balance owing on the Note as of the next semi-annual debenture payment date; and
  • any prepayment premium required under the Note and Debenture.

To prepay, Borrower must give prior written notice to the CDC according to the terms of the Note.”

In addition, after you have sent your letter, email, or fax, we recommend that you call either Joe O’Garro or Bridget Carney to confirm its receipt.

The best time to pay off your loan are before your semi annual debenture dates which will help to avoid additional fees. You can confirm these dates with Joe O’Garro.

Servicing Contacts

Who can I reach out to?

Please feel free to contact one of our Servicing Agents with any questions.

David Raccio
Senior Vice President - Director of SBA Lending
Nancy Gibeau
Massachusetts, Rhode Island & Connecticut
Matthew Brothers
Massachusetts, New Hampshire & Connecticut
Michael Topalian
Massachusetts, New Hampshire & Connecticut
Dennis Breitrick
Connecticut, Western Massachusetts